Returns Policy
Returns Policy
We get it,sometimes gear just doesn’t work out. That’s why we offer FREE 30-Day Returns. If your item isn’t right, you can return it within 30 days of delivery, as long as it’s in its original condition.
What You Can Return
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Performance apparel (t-shirts, shorts, tops) must be unworn, unwashed, and in original condition.
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Socks only if sealed in original packaging.
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Accessories (like towels) must be unused and in original condition.
Please note:
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Underwear & bottles can’t be returned for hygiene reasons.
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Personalised items are final sale and non-returnable.
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Any returned item that’s worn, washed, or damaged will not be refunded.
Refunds
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Refunds are issued back to your original payment method.
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Once we receive your return at our warehouse, refunds are processed within 7 working days.
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Depending on your bank, it may take up to an additional 5 days for the funds to appear.
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If you used a gift card, the refund will go back onto the gift card first.
Exchanges
We currently don’t offer direct exchanges. If you want a different size or colour, please return your original item and place a new order.
How To Return
- Email support@oncourtantics.com to start your return.
- Customers cover return postage — we recommend Royal Mail for the safest and most reliable service.
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Always keep your proof of postage — we’ll need this if anything goes wrong.
Faulty or Incorrect Item?
If you’ve received the wrong gear or something arrived faulty, hit us up at support@oncourtantics.com within 7 days of delivery and we’ll sort it.
